Privacy Statement

Gro Buyers Agency

Last updated: 24/05/2025

At Gro Buyers Agency we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information including your name, contact details, property preferences, financial circumstances, and any other details you provide when you:

Enquire about a property

Engage with our website or digital funnels

Book a consultation or strategy session

Subscribe to our marketing communications

Participate in surveys or promotions

We may also collect data about your interactions with our marketing platforms, website analytics, and advertising tools to optimise your experience and improve our services.

2. How We Use Your Information

Your personal information is used to:

Match you with relevant property opportunities (often prior to public listing)Personalise and deliver targeted property recommendationsManage your enquiries, bookings, and consultationsSend email and SMS communications based on your preferencesImprove our digital marketing funnels and CRM systemsFulfil legal and compliance obligations

We never sell your personal data. Your information is used strictly for the purpose of delivering services aligned with our role as your buyers agent and strategic property advisor.

3. Who We Share It With

We may share your information with:

Internal team members (e.g. our Director and Strategy Director)

Third-party providers who support our CRM, advertising, analytics, or automation platforms (e.g. Meta, Google, email marketing tools)

Property professionals or advisors directly involved in a transaction (with your consent)

All third-party partners are contractually obliged to handle your data in a secure and confidential manner.

4. How We Store and Protect Your Data

Your personal information is securely stored in cloud-based systems with restricted access. All digital platforms and CRM tools used are password-protected and monitored. We take reasonable steps to ensure your data is protected from misuse, interference, loss, and unauthorised access or disclosure.

5. Your Rights

You have the right to:

Access the personal data we hold about you

Request corrections to your informationWithdraw consent or unsubscribe from communication

sLodge a complaint if you believe your privacy has been breached

To request any of the above, contact us at: [email protected] | (02) 8448 3990

6. Website and Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and deliver tailored advertising. By using our site, you consent to the use of such tracking tools.

7. Updates

We may update this privacy statement from time to time. The latest version wilFooterl always be available at here.